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📍 Napa, CA
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☁️Fun Projects I work on.
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Hi! 👋🏼 I am a high agency learner serving as an Ambulatory Operations Manager at Adventist Health. On the side I work on projects that perk my interest.
Current Role: Operations Manager (Ambulatory)
Specializing in Quality and Patience Experience, I manage and track the metrics from 8 clinics, over 5 specialties and over 25 physicians. As of Q3 of 2024, our facility ranks in the 83rd percentile in Primary Care and 2nd patience experience within the Adventist Health system.
Other projects I have been involved in:
- Project Manager for the launch of a new cardiovascular clinic in Napa
- Interim Martin O’Neill Cancer Center Manager
- Increasing our market influenza vaccine compliance by 2x
- Increasing our Medicare Annual Wellness Visit compliance YoY
Past Role: Operations Leadership Resident
The AH residency program is a two-year leadership development program that exposes young healthcare professionals to a variety of administration departments.
The C21 cohort of leadership residents.
Human Resources:
- Facilitated the licensure and certification tracking of over 900 associates.
- Standardized the new employee orientation packets to reflect virtual orientations.
- Developed a dashboard that tracked the vaccination status of over 1100 associates.
Finance:
- Corresponded with vendors to invoice over $200,000 in cancer research funding.
- Evaluated a new service line and presented findings and suggestions to leadership.
Clinical Departments:
- Orchestrated the temporary relocation of a 12 bed high acuity ICU due to construction renovations.
- Introduced a medication discharge card for patients to easily reference use cases and side effects.
Ambulatory Operations:
- Project Manager for new Cardiac Clinic opening in Napa, CA
- Interim Quality Manager for over 8 clinics
creative assets